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BikeReturns

Thinking of returning a bike?

You can return a bike at any time. We understand that circumstances may change, and our service is designed to be fully flexible. The following fees apply when returning a bike. These fees help cover the cost of collecting your bike.

  • Scooter: £9.99
  • Balance bike: £19.99
  • All other bikes: £29.99
a blue bicycle with a arrows coming out of it
Exchange a bike icon

Have you considered exchanging?

We’ve removed our exchange fees, making it even easier for you to find the perfect bike for your child. Why not explore the wide range of options we offer for bike exchanges.

Exchange a bike

How to return a bike

1

Log in to your account

Click Return a bike to log in to your account and select the bike you want to return.

2

Tell us about the return

Select a reason for returning the bike to help us understand your situation and improve our service.

3

Choose your collection

Confirm your address and collection date. Our courier partner will contact you the evening before with a 2 hour time slot.

4

Pay the return fee

Pay the return fee for each bike you want to return.

5

Prepare your bike(s)

Follow the steps to prepare your bike for collection.

6

Subscription cancelled

Once your bike has been checked in and inspected by one of our mechanics, your subscription will be cancelled.