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BikeReturns

Thinking of cancelling your subscription?

You can return a bike and cancel your subscription at any time. We understand that circumstances may change, and our service is designed to be fully flexible. The following fees apply when returning a bike. These fees help cover the cost of collecting your bike.

  • Scooter: £9.99
  • Balance bike: £24.99
  • All other bikes: £34.99
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Exchange a bike icon

Have you considered exchanging?

Exchanges are £10 per bike, plus the delivery fee of the new bike! Why not explore the wide range of options we offer for bike exchanges.

Exchange a bike

How to return a bike

1

Log in to your account

Click Return a bike to log in to your account and select the bike you want to return.

2

Tell us about the return

Select a reason for returning the bike to help us understand your situation and improve our service.

3

Choose your collection

Confirm your address and collection date. Our courier partner will contact you the evening before with a 2 hour time slot.

4

Pay the return fee

Pay the return fee for each bike you want to return.

5

Prepare your bike(s)

Follow the steps to prepare your bike for collection.

6

Subscription cancelled

Once your bike has been checked in and inspected by one of our mechanics, your subscription will be cancelled.