HOW DOES THE SUBSCRIPTION WORK?
Our kids’ bike subscription service is easy. Visit our how it works page for a step-by-step guide.
Choosing a bike
Simply visit our interactive bike finder to find the perfect bike or browse all of our available kids’ bikes.
Bike Club Plus
For extra peace of mind with your child's bike subscription, we recommend Bike Club Plus. At just £1 extra per month, you will be covered for any repairs, accidental damage and excess cover in the event of total loss of the bike. Visit the Bike Club Plus page for more information.
Delivery
We deliver across the majority of the UK, excluding Northern Ireland and the Isle of Man.
Our delivery charges vary based on the delivery date you choose at checkout. Our standard delivery fee is charged at £14.99 per bike for all weekday delivery and £19.99 per bike for Saturday delivery. We are unable to deliver on a Sunday.
For more information, please take a look at our shipping policy.
Payment
Payments are processed at checkout at the time of placing an order and subsequently through Direct Debit on the 1st of each month, in line with our prorated payment schedule.
Let’s say you have placed an order with the details below. Refer to the table to understand how the payments would be scheduled.
- Bike cost: £10 per month
- Order date: 20th March
- Selected delivery date: 26th March
| Payment date | Paid amount | Period covered |
|---|---|---|
| 20th March | £10 | 26th March - 25th April |
| 1st April | £1.33 | 26th April - 30th April |
| 1st of every following month | £10 | Full month |
*Pro-rata amount is calculated from the delivery date to the 1st of the month.
Visit the costs information page to find all of the costs you may incur during your membership.
Exchanges
Exchanges are £10 per bike, plus the delivery fee of the new bike. Visit the exchanges page for more information.
Your subscription for the bike you’re exchanging will be paused, provided the payment isn’t due within the next 48 hours. If the old bike isn’t returned within one month of the exchange, your subscription will be reactivated.
As soon as we receive your old bike back, the direct debit subscription for that bike will be cancelled. A new subscription will be scheduled to start one month after your exchange date for the new bike you received.
Cancellations & Returns
You can return a bike at any time. We understand that circumstances may change, and our service is designed to be fully flexible. The following fees apply when returning a bike. These fees help cover the cost of collecting your bike.
- Scooter: £9.99
- Balance bike: £24.99
- All other bikes: £34.99
Visit the returns page for more information.