Need Some Help?
When it comes to bikes (and children) there can be a lot to get your head around. We’re here to help in whatever way we can.
Frequently Asked Questions
Bike Club is a kids’ bike subscription service that allows parents to get a bike for their child without breaking the bank. Visit the Subscriptions page for more information.
You can return a bike and cancel your subscription at any time. Visit the Returns Page to find out how.
We can assure you there are no hidden costs. Read our Costs Information page to find all of the costs you may incur.
At just £2 extra per month, Bike Club Plus covers you for any repairs, accidental damage and gives you excess cover in the event of total loss. Read our Bike Club Plus page to find out more.
Learn what steps to take if your bike gets stolen from the experts.
Learn what steps to take if your bike gets broken.
Our Credit Checks are simple, learn more from our Credit Checks FAQ.
No, you don’t need to keep the bike box however we do ask that you recycle it. It makes a great den.
Our delivery FAQ has all the information you need.
Visit our ordered the wrong size page for more information.
Our waitlist FAQs page has all the information you need.
Exchanges
Exchanging is easy, visit our Exchange FAQ to find out more.
Visit our Differences between Exchanging and Returning page for details.
Setup Guides
- Our guide to setting up your bike
- How to setup your Frog Bike
- How to setup your Forme Bike
- How to setup your Woom 2 & 3 handlebars
- How to setup your Woom 4 & 5 handlebars
- How to setup your stabilisers for a Forme Cubley
- How to remove & insert your front wheel
Visit our Bike Maintenance page for tips on keeping your bike running smooth.
It's easy to prepare your bike for collection.
Our Scooter Guides page has all the information you need.
For tips on installing pedals. Visit our Pedals help page.
Bikes
We only stock premium brand lightweight bikes. Don't believe us? See what others have to say.
Our what's the difference between new and reBike guide gives you the low-down on the different bikes we offer here at Bike Club.
Ensuring that you select the right size bike for your child is a main priority for us. Visit our Bike Size Help Page for the low down.
We stock a variety of bike types to suit children of all levels.
Scooters
>Visit our Micro Scooters subscription page for details.
Reward Scheme
Looking to share the fun? Check out our Refer a Friend Scheme!
Interested in our Pedal Points? Find out how to use them here.