Click exchange a bike or log in to your account and select the bike you’d like to exchange.
Pick one of our next size up recommendations or choose your own.
Pay the £10 exchange fee, unless you qualify for a free exchange, plus delivery.
Our courier will deliver your next bike and collect the old one at the same time.
To place an exchange, simply log into your Bike Club account. Once you’re logged in, you’ll be able to select ‘book an exchange’ from the top menu. Here you’ll be able to select the bike you’re looking to exchange and choose your next bike! For step-by-step instructions, please see our handy guide, How to exchange.
You can exchange any time during your membership. We know there’s no predicting those growth spurts so there’s no minimum term required.
You can exchange any time throughout your membership. Exchanges are free after 12 months for balance bikes and after 18 months for all sizes up. Prior to these periods there is a fee of £10 per bike, plus the delivery fee of the new bike. The standard delivery fee is £14.99 for a weekday and £19.99 for a Saturday.
Don't worry, we don’t expect you to keep the box - we know how big they are! Feel free to recycle it, or build a fort with it 🙂
When you exchange your bike, just swap the bikes over so your old bike is in the box and the courier will take it away.
When we receive your old bike back, the direct debit for that subscription will be cancelled on our end so there’ll be no further action needed from yourself. Your new direct debit will then begin, and the first payment will be taken a month after your exchange takes place.
Visit our Differences between Exchanging and Returning page for details.